Who this policy covers
Wasco 24/7 Plumbing operates this website at 247plumberwasco.com and a phone line that dispatches licensed plumbers in Wasco, Shafter and McFarland, California. The business address is 1900 State Route 46, Wasco, CA 93280.
This site is built for calling. It has no contact forms, no user accounts, no online booking and no online payments. That keeps the information we handle small, and the sections below describe what is left.
Information we handle when you call
When you call, we receive the phone number you are calling from, along with whatever you choose to tell the dispatcher. That usually means your name, the address of the property, a description of the problem, and details such as access instructions.
We use this information to understand the problem, decide which kind of licensed plumber to send, and arrange the visit. We share the details the plumber needs, such as the address and the nature of the work, with the plumber assigned to your job.
Call recording notice
Calls to our line may be recorded for quality and training purposes. By continuing a call after hearing or being told of this notice, you agree to that recording. Recordings are handled as described in the sections below.
What the website itself collects
Like most websites, the server that delivers these pages may keep standard technical logs, such as the IP address, browser type and the pages requested. Our hosting provider maintains those logs for security and to keep the site running.
The contact page and each town page embed a Google map. When one of those pages loads, your browser connects to Google to display the map, and Google handles that connection under its own privacy policy. Those maps are the only third-party content embedded in the pages, and you can skip them by calling without opening the contact or town pages.
What we do not collect
We do not ask for payment card numbers, bank details or Social Security numbers on this website or on the dispatch call. The price for a job is agreed with the plumber before work begins, and any payment is arranged between you and that plumber.
We do not knowingly collect information from children. The site is meant for adults responsible for a property, and the phone line is not directed at minors.
How long information is kept and how it is protected
We keep call details and recordings only for as long as they are useful for service, quality review, training, and legal or record-keeping needs. We take reasonable steps to limit who can access them, but no system can promise perfect security.
Recordings and call notes may include details about people other than you, such as a tenant or an owner. We use those details only to arrange the visit and review call quality.
Your choices as a California resident
California residents can ask what personal information we hold about them, ask us to correct it, or ask us to delete it, subject to exceptions allowed by law. We will confirm your identity before acting on a request, so we do not hand your details to someone else by mistake.
To make a request, email contact@247plumberwasco.com or mention it when you call the line, and include enough detail for us to find the call you mean. We will respond within the time California law allows.
Links to other sites and changes to this policy
This site links to outside resources, such as the Contractors State License Board and city websites. Those sites have their own privacy practices and we do not control them.
If we change this policy, we will update the date at the top of the page. For how the phone line itself works, see our terms of service and the contact page.
Questions about a call?
Tell the dispatcher when you phone in, or send a privacy request to the email address in this policy.